Terms and conditions

SHIPPING & DELIVERIES

We offer you free shipping and returns within Sweden. Otherwise the cost of the shipping is 95 SEK. Under normal circumstances all orders are processed and shipped within one business day from our distribution center in Värmdö, Sweden. Packaging and processing of the orders are done between Monday and Friday, with exception for Swedish public holidays. The shipping and delivery time are subject to payment clearance and stock availability. When you order from our online shop you will receive a preliminary order confirmation to your email. Once your order has been shipped, a second email with a final confirmation will be sent to you with instructions and information about how to track your order and where the location of your collection point is.

DELIVERY INFORMATION

Sweden: Posten MyPack 1-3 days/ UPS Express Saver 1-2 days. Rest of the world: UPS Express Saver

IMPORTANT INFORMATION

Delivery times mentioned here are to be seen as guidelines and the time of the delivery may be longer. In case of any misleading information regarding the quantities in stock or due to technical issues, we reserve the right to cancel your order. Please note that we are not able to redirect orders once they have been dispatched from our warehouse. We are not able to deliver to Post Office boxes.

COMPLAINTS

We need to establish the details of the damage before we decide how to return the item. Please do not send anything back to us without our prior knowledge and confirmation. If you send back a defective product, make sure to contact us before so we can send you a pre-paid return label. It’s very important that we receive this information, as we are not always able to reimburse you for the shipping costs afterwards.

INSURANCE

Your order is insured by COJONES during shipping and until it is delivered to you. If your order is signed by a recipient other than yourself their signature is evidence of signature that verifies delivery and order fulfilment by COJONES, and at the same time releases COJONES of any responsibility.

RETURNS & EXCHANGES

If you´re not satisfied with an item that you have purchased from our online shop we are more than happy to help you return it or exchange it to a different color or size. The item can be exchanged or returned within 14 days of delivery if it´s unworn, unwashed, not damaged and if it´s in the same condition as when you received it.

If the item is within the requirements for a return, we will refund you within 14 days from that it’s registered at our warehouse in Värmdö. Your refund will be credited to the original purchaser´s credit card. All returns & exchanges are free of charge within Sweden.

HOW IT WORKS:

1. Contact us at return@cojonessthlm.com and ask for a returns/exchange form.

2. Complete the returns form and place it inside the box with the paper bag and box that your order came in, or any other packaging

3. For Swedish orders: Drop off your package at your PostNord Service Point Center. For international orders: Schedule a pickup of your package by calling your local UPS, visiting ups.com or dropping the package off at your nearest UPS service center.

4. Make sure the delivery address of your return shipment is:

COJONES APPAREL

Rogestavägen 32C

139 36 Värmdö

Sweden

5. When the parcel with your return has arrived to our warehouse they will send us a confirmation that the refund can be proceeded from us. Your refund will be credited to the original purchaser´s credit card. If all parts of COJONES’s return policy are fulfilled, you will be refunded the same amount, including any additional service charges, which was paid upon purchase as soon as possible.

6. Please note that you are responsible for the item that you want to exchange or return until we have received it.

NOTICE THAT YOU DO NOT QUALIFY FOR OUR RETURN POLICY IF:

• More than 30 days has passed since you received your order.

• If damage or harm has been caused to a product while examining it.

• The product has been broken or damaged and is not in the same condition as when delivered.

UNCLAIMED PACKAGES

All unclaimed packages will be returned to us. All fees associated with the return of the unclaimed package will be charged to the customer.

GUARANTEES

COJONES complies with all rules and regulations issued by the Swedish Consumer Agency. You can read more about the different policies at the Swedish Consumer Agency’s website www.konsumentverket.se

PRICE & PAYMENTS

All the prices on the website are shown including tax. In the shopping cart the total price of the purchase will be shown. All customers paying by credit card are subject to validation checks and COJONES reserves the right to delay any order if further security control is needed. When you’re placing an order the full amount is reserved on your account by COJONES, and the payment will be debited at the time of dispatch. For security reasons, we do not keep any payment information in our database.

PAYMENT / VISA/ MASTER CARD/ AMERICAN EXPRESS

Purchases made with Visa, American Express or Mastercard are processed with Adyen, which is a secure third part online payment system that encrypts the customers card details in a secure host environment. Your financial information is never disclosed to a third part and you will receive a confirmation email every time you make a payment.

PAYMENT / PAYPAL

Purchases made with PayPal are securely processed using leading encryption and fraud prevention. Your financial information is never disclosed to a third part and you will receive a confirmation email every time you make a payment using PayPal.

PAYMENT / KLARNA FAKTURA

When you make a purchase with Klarna Faktura (14 days) you don´t need to provide your credit card number at any time and you pay when your products have been delivered. If you would like to return your product your invoice will be updated and you never have to wait for any reimbursing..

PAYMENT / KLARNA KONTO

When you make a purchase with Klarna Konto your payment is delivered into monthly instalments. In addition to always having your products delivered before paying for them, you gather all your purchases on one single account.

PRIVACY POLICY

Data privacy is of high importance for COJONES and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?

COJONES is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

COJONES APPAREL AB VAT: 559144-2305

Address: Rogestavägen 32C, 139 36 Värmdö, Sweden

Email: info@cojonessthlm.com

Phone: +46 (0) 72 749 18 65

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, COJONES will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.

Who accesses your data?

We never pass on, sell or swap your data for marketing purposes to third parties. Data that is forwarded to third parties, is only used to provide you with our services.

What is the legal ground for processing?

For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

How do we use cookies?

When you visit COJONES Online, or any other website linked from this website, we may store certain information on your computer in the form of ”cookies”, which enable us to tailor the website to your interests and preferences. The information that is stored in the cookie may also be used to keep track of the visitor’s behaviour on the website.

A cookie is a small text file that the website you visit stores on your computer. There are two types of cookies: the first cookie is stored as a file on your computer for a longer period. It is used to identify if there has been any previous contact between us and your computer. The second type is called a session cookie which is temporarily stored in the computer’s memory during the time you are browsing the website. The session cookie will not be stored in your web browser for a long period of time. It disappears when you close your browser session.

The information contained in a cookie can be used to study a visitor’s browsing patterns. COJONES uses cookies for, amongst other things, statistical purposes and to enable visitors to choose their display language. If not otherwise stated, COJONES does not use cookies to collect personal data.

If you do not accept COJONES’s use of cookies, you can configure your browser settings to block cookies. If you do so, COJONES cannot guarantee that every part of the website will function as intended. The method by which you block cookies can vary, depending on which browser you use.

What are your rights?

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact COJONES that will provide you with your personal data via e-mail.

Right to portability:

Whenever COJONES process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a COJONES account, you can edit your personal data under your account and membership pages.

Right to erasure:

You have the right to erase any personal data processed by COJONES at any time except for the following situations:

You have an ongoing matter with Customer Service

You have an open order which has not yet been shipped or partially shipped

You have an unsettled debt with COJONES, regardless of the payment method

If you are suspected or have misused our services within the last four years

If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

Right to object to processing based on legitimate interest:

You have the right to object to processing of your personal data that is based on COJONESs legitimate interest. COJONES will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

Following the instruction in each marketing mails

By editing the settings of your COJONES account

Right to restriction:

You have the right to request that COJONES restricts the process of your personal data under the following circumstances:

If you object to a processing-based COJONES legitimate interest, COJONES shall restrict all processing of such data pending the verification of the legitimate interest.

If you have claim that your personal data is incorrect, COJONES must restrict all processing of such data pending the verification of the accuracy of the personal data.

If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead

If COJONES no longer needs the personal data but it is required for you to make of defending legal claims.

How can you exercise your rights?

We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. You can always reach them at info@cojonessthlm.com.

Data Protection Officer:

We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at info@cojonessthlm.com and write Data Protection Officer as subject matter.

Right to complain with a supervisory Authority:

If you consider COJONES to process your personal data in an incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

TERMS & CONDITIONS

COJONES’s website and related services are made available to you in accordance with the following Terms and Conditions. Please read this information before placing any orders in our online shop.

COJONES’s online shop is registered in Sweden with the company information below:

COJONES APPAREL AB VAT: 559144-2305

Address: Rogestavägen 32C, 139 36 Värmdö, Sweden

Email: info@cojonessthlm.com

Phone: +46 (0) 72 749 18 65

We reserve the right to only accept orders from those over 18 years old. If you are under that age you must have permission from your guardian or parent. If you are under 16 you must let your parent or guardian know about COJONES’s Privacy Policy before you register to use this site or any of this site’s services. Please note that these terms and conditions may be changed over time without any prior notice and it is the users responsibility to keep themselves updated with such changes.

If you have any questions or concerns you are more than welcome to contact us: info@cojonessthlm.com

DISCLAIMER

COJONES does not guarantee that all items included in the COJONES webshop are in stock at the time of your order. If an item is unavailable, COJONES will contact you shortly by phone or by e-mail. COJONES may, at any time, amend the content of the site. Although COJONES strives to display the correct texts, images and pricing on the site and web shop, errors may occur. COJONES cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. If you have been charged the wrong amount in the web shop, COJONES will give you the option of placing a new order with the correct price or cancelling your order. COJONES reserves the right to cancel any order prior to dispatch if we see that the price is incorrect. In such case, we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Parts of the services mediated through the site are maintained by outside organizations. In situations where COJONES acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. COJONES cannot be held responsible for any damage caused from using the site.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trade marks of COJONES, logos, graphics, text, photos, designs, icons, images, data and software) is owned by or licensed COJONES. You are authorized to use this material only for personal use, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from COJONES. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

TAXES AND DUTIES

All orders outside the European Union is shipped on a DDU basis – Delivery Duty Unpaid, which means that the prices displayed at the checkout are excluding all taxes, duties and Swedish VAT. This means that you may be subject to VAT, import duties and/or taxes by your local customs. Unfortunately, we are not able to advise the exact amount on your order since these charges are imposed directly by your local customs and sent directly from UPS. To obtain the estimate cost of the order we therefore recommend you to contact your local UPS office.

TRADEMARKS

Our trademarks include (amongst others) the COJONES name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

PRIVACY

All personal information, such as name, address and e-mail address, which you will provide when registering on the website or when placing an order with COJONES will be handled with utmost care and in accordance with EU law and in accordance with our PRIVACY POLICY. For security reasons, we do not keep any payment information in our database. When registering on the website, you have the option not to receive any information from COJONES.

LINKS

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

COLOURS

We cannot guarantee that colors appearing on the website in detail reflect the clothes colors. This depends partly on the color settings of your computer and monitor

FORCE MAJEURE

COJONES is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

GOVERNING LAW

These Terms and Conditions are in accordance with Swedish law. The laws of your country may differ from Swedish law. Users should comply with all applicable local and international laws and regulations regarding the use of our website.

COOKIES

CARE INSTRUCTIONS

Taking care of your clothes will not only prolong the lives of your favorite pieces, it will also reduce their environmental impact. The best way to take care of your clothes is to carefully follow the care instructions on the label. To avoid unnecessary wear and tear it can be a good idea to think twice before washing your clothes. Airing the garment outside and spot cleaning may be just as effective to keep your clothes fresh. Before washing and ironing, turn your clothes inside out to avoid unnecessary friction. Another way to keep fine materials last longer is to use a laundry bag.

Keep in mind that the care symbols show the maximum treatment. You can always wash at a lower temperature than indicated, saving both the garment as well as the environment.

Below are general recommendations on how to take care of your garments. However, always follow the care instructions for the specific item since the recommendations can vary depending on the characteristics of the garments.

POLYAMIDE

Polyamide has the soft feel of cotton, is waterproof and breathable, making it a great fabric for functional wear. Polyamide can be machine washed, but it should only be washed in cold water. We recommend that you avoid using fabric softener as it can clog the tiny holes that allow the fabric to breath. Do not tumble dry polyamide garments, allow them to air dry on a flat surface or let it drip dry.